Remote computer support from West Palm Beach Computer help. Without the trip to the shop.

    Software acting up? Email won’t cooperate? Our technicians can investigate many everyday computer problems through a permission-based remote session while you stay home.

    Call to arrange supportConnection tool

    561-819-9999 · Mon–Fri 9–6 · Sat 9–5 Eastern

    Service illustration of unbranded computers prepared for an authorized remote support session, with a phone nearby for contact
    Remote supportService illustrations · No customer devices shown

    Remote help

    What can we help with remotely?

    Many software, email and performance problems can be handled while you stay home.

    • Slow PCs & software trouble

      Performance checks, application errors, software installation and update problems.

    • Viruses & unwanted pop-ups

      Assess suspicious behavior and discuss remote malware cleanup options.

    • Email, printers & connectivity

      Troubleshoot email setup, printer software and connection settings when the computer can get online.

    • Everyday computer questions

      Guidance with settings, applications and getting comfortable with your computer.

    Remote support needs a working computer and internet connection. Physical damage, a computer that won’t start, and some hardware or network faults need in-store or on-site service. We’ll help you choose the right next step.

    How it works

    How a remote session works.

    1. 1

      Contact the team

      Describe the issue. We’ll confirm whether remote help is suitable, availability and the applicable charges.

    2. 2

      Connect with guidance

      When your technician is ready, open our connection tool and follow the download and setup steps.

    3. 3

      Work through the issue

      Authorize the session so your technician can investigate. We explain the work and any next steps.

    Connection tool

    Already speaking with a technician?

    Use the separate connection tool when our team asks you to connect. Opening or downloading it doesn’t book a technician.

    Open the connection toolCall 561-819-9999

    RemoteCare · For your home PC

    RemoteCare: home PC support from our West Palm Beach team

    For $29.95 a month, our local team keeps your PC running smoothly, helps protect against viruses and handles the updates. Something odd pops up? Just call us.

    Explore RemoteCare
    The illustrated Fix My PC Store technician in the lobby, from the RemoteCare adRemoteCare — A real local team.

    $29.95 / month

    Month to month.

    Already working with a technician? Open the connection tool.

    Good to know

    Remote support questions.

    What to expect before you connect.

    Do I need RemoteCare to ask for remote support?

    You can contact us about an individual issue. We’ll explain the applicable service rate and scope. RemoteCare is a separate month-to-month option for ongoing home PC care.

    Can you help with Windows and Mac computers?

    Our connection tool supports Windows and Mac computers. Tell us about your device and issue so a technician can confirm compatibility and whether remote support is appropriate. RemoteCare is our home PC care plan; ask the team about eligibility.

    Is support available immediately?

    Sessions depend on technician availability and the issue. Call during shop hours to arrange help; opening or downloading the connection tool does not book a technician.