A real local team. Right from home.
Less computer frustration.
More getting on with your day.
Ongoing maintenance, protection and software help for your home PC—with the local team you can call.
Your computer stays home. Your local team stays with you.
Sound familiar?
The spinning wheel. The pop-up. Yet another update. Watch how a little ongoing care can make a difference to your computer day.
Meet RemoteCareGood care. Fewer computer headaches.
One monthly plan. The everyday essentials your home PC needs.
Keep your PC running smoothly, without a trip to the shop.
A slow computer turns simple tasks into interruptions. Remote tune-ups give you somewhere to turn when your PC takes too long to start, applications drag, or everyday use stops feeling smooth.
Our team can assess performance and work through software-related slowdowns remotely. If the cause points to aging or failing hardware, we’ll explain the next step.
Protection for your PC, with a local team behind it.
Antivirus is more useful when you have someone to ask about it. RemoteCare includes managed antivirus to help protect your PC, backed by a local team that can help you understand security concerns.
If you see an unfamiliar warning or suspicious behavior, contact us before clicking through it. No antivirus can guarantee that every threat will be stopped.
Help with unwanted programs and suspicious pop-ups.
Unexpected pop-ups, unwanted programs and browser changes can make your computer difficult to use. When a virus causes trouble, remote virus cleanup is included in RemoteCare.
We’ll assess whether the computer can be reached remotely and explain if the issue needs a different type of service.
Stay on top of Windows updates and essential patches.
Updates are part of looking after a home PC, but the reminders and decisions can be confusing. RemoteCare includes Windows updates and patch management as part of ongoing computer care.
Ask our team about a recurring update error or a restart prompt you don’t understand. We can help you work out what needs attention.
An ongoing view of your computer’s health.
Instead of treating every problem as an isolated visit, monitoring gives our team an ongoing view of your computer’s health. It supports the maintenance and care behind the scenes.
Monitoring and live technician support are different. Our team will explain support hours and how to request help when you enroll.
Real people to help when software gets in the way.
When software gets in the way, you shouldn’t have to figure out the technical language first. Tell us what you were trying to do and what happened; we’ll help investigate remotely when suitable.
A working computer and internet connection are needed. When a hands-on repair is the better answer, we’ll tell you.
Managed care, made for home
Businesses have people looking after their computers. Your home PC deserves ongoing attention, too.
Less waiting. More living.
The loading wheel keeps spinning and everything feels slow. A remote tune-up can help investigate performance issues so your computer is easier to get back to using.
A familiar voice. A clear next step.
You have someone to ask. Managed antivirus and included remote virus cleanup give you a practical next step when suspicious software interrupts your day.
Start with what you see. You don’t need to know whether a slowdown comes from an update, a program or something else before you call. Tell us what happened; we’ll help work out the next step.
Only need help with one issue? Explore individual remote support
Getting started is simple
Call or message our local team. Tell us what’s been frustrating you and how many computers you’d like help with.
We confirm eligibility, device coverage and plan terms. Then we guide you through setting up the tools for your care.
Your PC gets ongoing maintenance and monitoring. When you need software help, you have a familiar team to call.
Remote help requires a working PC and internet connection. Our team will explain support availability and coverage before enrollment.
Let’s clear a few things up
RemoteCare is ongoing care for home PC users who want help with maintenance, protection and software problems. It brings the ongoing support approach of managed business IT to your home computer. Our team will confirm that your Windows PC is eligible before enrollment.
RemoteCare is $29.95 per month, month to month. Contact our team to confirm device coverage, enrollment details and the terms for your computer before you sign up.
The RemoteCare offer includes unlimited remote PC tune-ups and unlimited remote virus cleanup. Other features include managed antivirus, Windows updates and patch management, real-time monitoring, remote software support and discounted on-site labor. Our team will explain the scope for your computer before enrollment.
Tell us how many computers you would like cared for. We’ll confirm device eligibility, how the monthly price applies and the coverage for each computer before you enroll. The advertised price should not be assumed to cover every device in a household.
RemoteCare is advertised for home PCs, including Windows updates and patch management. Contact us to confirm eligibility for your computer. Our general remote support connection tool supports Windows and Mac sessions, but that does not mean every device is included in RemoteCare.
Real-time monitoring is a plan feature; it does not mean a technician is available around the clock. Call Monday–Friday, 9 a.m.–6 p.m., or Saturday, 9 a.m.–5 p.m. Eastern. Our team will explain support availability when you enroll.
Remote work needs a functioning computer and internet connection. A no-start problem, physical damage or some hardware and network faults require hands-on service. Call us and we’ll help you decide whether an in-store or on-site assessment is appropriate.
RemoteCare includes discounted on-site labor. On-site work is separately charged at the applicable rate. Hardware problems may need an in-person assessment; our team will explain the scope and price before you approve additional work.
The advertised RemoteCare features do not list a backup service. Antivirus, monitoring and updates do not replace a separate backup of important files. Ask our team about backup options if you need help protecting your photos and documents.
Once you have arranged support with our team, use the Remote Support connection tool. It provides the download and setup steps for your session. Visiting that tool does not enroll you in RemoteCare.
RemoteCare · A real local team.
Give your home PC a little ongoing care.
Monday–Friday, 9 a.m.–6 p.m. · Saturday, 9 a.m.–5 p.m. Eastern
Already working with a technician? Open the connection tool
