Fix My PC Store remote support tool Connect to your technician.

    Already talking with our team? Download the secure tool on the computer that needs help, then read your 9-digit code to your technician. Downloading doesn’t book a technician.

    Download the connection toolCall 561-819-9999

    Windows 10/11 and macOS 10.15+ · Splashtop SOS · about 5 MB · digitally signed

    Service illustration of unbranded computers prepared for an authorized remote support session, with a phone nearby for contact
    Remote supportService illustrations · No customer devices shown

    Secure & safe

    Permission-based screen sharing.

    Our remote support tool is digitally signed, encrypts the session, and only connects after you share the session code. The download is served by the remote-support provider.

    View setup steps

    Setup Instructions

    1

    Download the SOS tool

    Download the Splashtop SOS tool above and run it from your Downloads folder

    2

    Allow permissions

    Allow the application to run if Windows or Windows Defender asks

    3

    Share the session code

    Read the 9-digit session code to our technician

    4

    Get support

    Our technician connects with your permission and works on the issue you agreed on

    Session Info

    Connection Time:Based on technician availability
    Session Duration:Depends on the issue and approved scope
    Support Hours:Mon–Fri 9 AM–6 PM · Sat 9 AM–5 PM
    Quote:Contact for Rate

    What We Can Help With

    • Software Installation & Updates
    • Virus & Malware Removal
    • System Optimization
    • Email & Network Setup
    • Training & Tutorials

    Looking for ongoing home PC care? Explore RemoteCare. For individual issues, learn about remote support.

    Need Immediate Help?

    Critical issue? Call during business hours, or submit a request so the team can respond within your contracted support window.